When undertaking any IT process discovery/improvement activity, it is important to first understand the process, and how it fits in to the business, (i.e. your process is a small part of a larger system), and SIPOC provides this as a simple framework.

SIPOC is an acronym for supplier-input-process-output-customer. A SIPOC is a simple process mapping tool used to map the entire chain of events from trigger to delivery of the target process

• Defining IT process, before you begin to map, measure, or improve it.
• Helps define the boundary of the IT problem being analyzed.
• Structured way to discuss the IT pains and get consensus during the meeting
• Helps provide anInfrastructure when facilitating meetings.
• Provides a representation of the problem and Support.