Sub Category
End User Computing
Asset management:

Discovery, inventory, and audit of hardware and software assets, configuration management, software license management, regulatory and statutory compliance, and procurement/provisioning

Application management:

Application packaging/roll out, software distribution (automation, customization, repository), image building and roll out, and patch management (identification, testing, roll out)

Facility management services:

Desk side services, break fix support services, and on demand VIP services

Desktop/laptop management:

Standardization, proactive monitoring, and policy administration

Service desk:

Single point of contact (SPOC), tool-based real time incident and service request tracking, transparent IT services provisioning, change management, and process workflow automation. Read brochure: Minacs’ Workforce Management Command Center

Options for onsite/remote/virtual service desk:

Self-help portal, user enablement, and auto escalations to partners, vendors, and internal support teams.